What is a Cloud 9 account?
A Cloud 9 account is your personal profile. Everyone is required to have an account in order sail on Holy Ship! This will allow you to book a cabin, access and update your reservation, make payments, and track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother.
Why do I need a Cloud 9 account?

Each person attending Holy Ship! is required to register for an account with Cloud 9. Without an account you will not be able to board the ship. If you haven't already, you can register for an account HERE. If you have traveled on a Cloud 9 adventure before, please do not create another account! 

What is the age requirement for Holy Ship?
To sail onboard Holy Ship! you must be 21 years or older at the time of the event. Guests cannot turn 21 years old during the event.
What is a Token and how do I get one?
A Token is a unique code used to access the booking pages during the cabin selection period. The code will go live at a specific time during these dates and will allow you to choose your cabin. All Tokens are non-transferable and can only be used to book ONE cabin on EITHER Holy Ship! 10.0 or 11.0. All previous shippers will be emailed a Token code on May 15th. New shippers will need to sign up for the Lottery to get a token.
What if I want to book both sailings?

Your Token allows you to book ONE cabin on ONE sailing. If you are interested in going on back to back sailings, we suggest you find a friend who also has a Token. This way you can be added to their reservation for the sailing that you do not book.

How is my booking date and time determined?
Your Token booking date and time are determined by your trip history.
I've never sailed before, how do I book a cabin?
Holy Ship! normally sells out during the returning guest cabin selection period. If any cabins remain we will have a Public On Sale on June 2nd. If you are interested in attending Holy Ship! 2018 opt-in for the On Sale Lottery now. 
How does the Lottery work?
The Lottery allows first time shippers to book during the Public On Sale on June 2nd. If you wish to book for Holy Ship! 2018 you will need to opt-in by 11:59 PM on May 26th. If cabins remain you will be contacted via email with a Token code to book a cabin. Lottery Tokens are assigned a booking time based on the order in which you opt-in. Sign up now for the earliest booking time possible!
What if I signed up for the waitlist last year?
The waitlist does not carry over from past years. It is refreshed every year so a new one will be started once Holy Ship! 10.0 & 11.0 are sold out.
When can I sign up for the waitlist?
You will be able to sign up for the waitlist once Holy Ship! is sold out. If you are interested in attending Holy Ship! be sure you sign up for the Lottery now!
Whoops! I put a deposit down for one sailing but want to go on the other. Can I switch?
No. Deposits are non-transferable between sailings.
How do I make a payment?
After making your deposit you will have four equal remaining payments due. You can either make those payments manually or choose to have them charged automatically. Get more details on the Payment Plan options available.
Does Beats At Sea automatically charge my credit card on the payment due dates?

NO! Unless you are enrolled in automatic billing we will NOT automatically charge the credit card on file. It is your responsibility to make your payments on time. A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates. 

What forms of payment are accepted?

Beats At Sea, LLC accepts major credit cards including Visa, MasterCard, and Discover. We do not accept American Express. Cashier's checks and money orders are acceptable for making future payments but the initial deposit must be paid by credit card at the time of booking. 

If sending a cashier's check or money order, please make them payable to Beats At Sea, LLC and send to:

Cloud 9 Adventures c/o Travel Department
405 SE Mizner Blvd. Suite 68  
Boca Raton, FL 33432

What is the cancellation policy?
All deposits for Holy Ship! are non-refundable. All cancellations must be submitted in writing by completing a Cancellation Form. The date that the written notice of cancellation is received will determine the applicable cancellation fees.
Will I be able to change the occupancy of my room?
No. Each cabin is sold at its maximum occupancy. If you wish to upgrade your cabin category, contact the Travel Team for availability.
What is a lead passenger?
  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can initiate a name change on the reservation.
  • Changes to the Lead Passenger are subject to a fee according to the Name Change Schedule.
How will I receive my tickets?
Tickets will not be mailed to you. Closer to the sail date, you will be receiving your NCL booking number via email. You will be instructed to create an account with NCL and complete an online check-in. From there you can download e-Docs containing information for both you and your cabinmate. Be sure you print this out and bring it with you to board.
I don't know who my cabinmate will be at the time of booking, can I add them later?
No problem. After the initial booking, you are able to add or change your passenger online during the complimentary period. However, if you wish to add or change a passenger after the complimentary period, you will no longer be able to do so online and there will be fees involved. Please contact the Travel Team to do so.