FAQ

Experience FAQ

Then lineup has been announced! Check out more details here.
 Music kicks off with a sail away party on the first day of the cruise and then continues daily nearly until dawn. 
 The schedule for Holy Ship! will be posted before we sail. Music will take place at multiple venues onboard the ship. We want to make sure that you'll be able to see each and every artist onboard perform an entire show. No two artists will perform at the same time twice.
Holy Ship! feels it's important for our guests to experience things they wouldn't otherwise be a part of like autograph signing sessions, fan friendly events, and many other forms of non-musical entertainment. 
Official theme nights will be announced a few months prior to sailing. No need to worry, you will have plenty of time to coordinate your most creative outfits in time for Holy Ship!
The Holy Ship! merch store will open on the first night of sailing and remain open everyday while supplies last. Items sell out fast so check the schedule for the exact location and hours so you dont miss out!
If you were too busy dancing to your favorite DJ and missed out on the merch, you may be in luck. Any remaining merchandise will be made available at the official Holy Ship! Online Store. Check out what is available here
 Positive Legacy coordinates environmental and humanitarian service projects for the communities we visit. Stay tuned for more information regarding this year’s programs and initiatives.

Offset your carbon footprint or make a donation to Positive Legacy through your Cloud 9 Account. You can find more information on how to stay involved HERE.
 No. Think Holy Ship! casual for the entire time. Stay tuned for announcements about the official theme nights for special opportunities to dress up!
 No, unfortunately door decorations will not be permitted on Holy Ship! as per request of the cruise line. This policy will be upheld by a mandatory payable fine. Please respect the ship and our home at sea.
 There will be seven places to see music this year to keep you entertained and filled with variety.

Booking FAQ

 A Cloud 9 account is your personal profile. Everyone is required to have an account in order sail on Holy Ship! This will allow you to book a cabin, access and update your reservation, make payments, and track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother.
 Each person attending Holy Ship! is required to register for an account with Cloud 9. Without an account you will not be able to board the ship. If you haven't already, you can register for an account HERE. If you have traveled on a Cloud 9 adventure before, please do not create another account! 
To sail onboard Holy Ship! you must be 21 years or older at the time of the event. Guests cannot turn 21 years old during the event.
 The waitlist does not carry over from past years. It is refreshed every year so a new one will be started once Holy Ship! 10.0 & 11.0 are sold out.
Holy Ship! 10.0 & 11.0 are currently sold out. If you are interested in attending Holy Ship! be sure to sign up for the waitlist now!
 After making your deposit you will have four equal remaining payments due. You can either make those payments manually or choose to have them charged automatically. Get more details on the Payment Plan options available.
 NO! Unless you are enrolled in automatic billing we will NOT automatically charge the credit card on file. It is your responsibility to make your payments on time. A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates. 
Beats At Sea, LLC accepts major credit cards including Visa, MasterCard, and Discover. We do not accept American Express. Cashier's checks and money orders are acceptable for making future payments but the initial deposit must be paid by credit card at the time of booking. 

If sending a cashier's check or money order, please make them payable to Beats At Sea, LLC and send to:

Cloud 9 Adventures c/o Travel Department
405 SE Mizner Blvd. Suite 68  
Boca Raton, FL 33432

All deposits for Holy Ship! are non-refundable. All cancellations must be submitted in writing by completing a Cancellation Form. The date that the written notice of cancellation is received will determine the applicable cancellation fees.
 No. Each cabin is sold at its maximum occupancy. If you wish to upgrade your cabin category, contact the Travel Team for availability.
 

  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can initiate a name change on the reservation.
  • Changes to the Lead Passenger are subject to a fee according to the Name Change Schedule.
 Tickets will not be mailed to you. Closer to the sail date, you will be receiving your NCL booking number via email. You will be instructed to create an account with NCL and complete an online check-in. From there you can download e-Docs containing information for both you and your cabinmate. Be sure you print this out and bring it with you to board.
 No problem. After the initial booking, you are able to add or change your passenger online during the complimentary period. However, if you wish to add or change a passenger after the complimentary period, you will no longer be able to do so online and there will be fees involved. Please contact the Travel Team to do so.

Travel FAQ

A valid Passport or Passport Card is required to attend Holy Ship!, as you will be traveling outside of the country. Every year, several people are denied boarding due to improper or insufficient documentation. A Passport not only ensures boarding but it allows for a smooth check-in process. You can renew or apply for a Passport online.  Non-US citizens should check with their local authorities to confirm the travel documents required.
 Boarding is from 11:00am - 3:30pm on the day of departure from Port Canaveral in Cocoa Beach. You MUST be on the ship no later than 4:00 PM or risk being denied boarding. We set sail at 6:00 PM. NO EXCEPTIONS!
 We recommend flying into Orlando International Airport (MCO). The drive is approximately 50 minutes, give or take depending on traffic. Plan accordingly!
No. All passengers are responsible for booking their own airfare and transportation to the port.
 For arrival we recommend getting the earliest flight you can or coming in the night before as flight delays are more common during this time of year.

For departures from Orlando International Airport, Norwegian Cruise Lines recommends booking a flight after 1:30 PM to allow enough time to get off the ship and pass through customs.

Beats at Sea, LLC is not be responsible for anyone who misses a flight, book at your own discretion.
 
  • Passport
  • Sunglasses/ Hat
  • Sunscreen/ Aloe
  • Bugspray
  • Reuseable Bottle/ Cup
  • Rain Gear
  • Warm Clothes
  • Camera
  • Ear Plugs
  • Your favorite festival gear
 Small handheld cameras without interchangeable lenses are acceptable for personal use only. Commercial use of photography and video is strictly prohibited. No professional photography equipment may be used including DSLR’s and drones. Due to artist requests, the recording of any Holy Ship! performances is prohibited. Any recordings found will be confiscated.
 No illegal substances or paraphernalia, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited on Holy Ship!. All local, federal and state laws pertaining to drug use and/or possession must be respected.
 No. But you can pre-purchase a case of water to be delivered to your room. This can be done through your NCL Account once you receive your booking information closer to the event.
 No. Norwegian Cruise Lines does not permit any food or beverage to be brought onboard and reserves the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship's gift shops or in ports of call will be retained by Norwegian Cruise Lines until the end of the voyage.
 Medication must be checked in with the ship prior to boarding. You cannot carry more than what is needed for the length of your cruise. You must have the prescription with you and carried in the original bottle.
 There is no limit to how many bags you are allowed to bring onboard, however be mindful that storage space in cabins is very limited. Both carry-on and checked bags must go through security. Make sure your luggage is tagged with the Norwegian luggage tags you will receive at the port.

Onboard FAQ

 Check-in time will begin promptly at 11:00 AM. You MUST be on the ship no later than 4:00 PM as Holy Ship! will set sail at 6:00 PM. NO EXCEPTIONS!!
 Disembarkation is scheduled to begin at approximately 8:00 AM.
 All the music of Holy Ship!, your cabin accommodations onboard the ship, all meals in the main dining room(s) and cafeteria, casual dining throughout the day, non-carbonated beverages (water, non-specialty coffee, tea, juices) and use of the ship’s pools, health and fitness center.
Transportation to/from ship, shore excursions, sightseeing or meals ashore, meals in specialty and à la carte restaurants, wine, beer, liquors, cocktails, sodas, bottled/mineral water, laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping and all other items of a personal nature.  

* In the event that the cost of fuel increases between now and the time we sail, a fuel surcharge will be imposed to each passenger. The fuel surcharge will be added to the passenger's cabin costs, not to exceed $30 per passenger and must be paid in full by the time of embarkation in order to board the ship for Holy Ship! 2018. All passengers will be notified via email if such a fuel surcharge will be added to the cost of your cabin. If such a fee is imposed, the credit card on file for the primary passenger will be charged.

 Drink tickets will be available to purchase onboard. More specific details to come.
 Breakfast, lunch and dinner, late night munchies and snacks in between. Food is available nearly around the clock.
Yes. The Norwegian Epic has a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals.  If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Request field box.
While onboard, all alcohol and soft drinks (not including tea, coffee & juices) as well as official Holy Ship! and band merchandise will be charged to your Cruise Card. Upon check-in, you will establish credit for your Cruise Card using a Visa, MasterCard, Discover or American Express. You must either put down a Credit Card or you may open a Cruise Card with a $300 cash deposit
 Yes. The ATM is located in the Casino.
 For those of you who cannot leave the "real" world behind, there is an Internet Cafe. Wireless access is also available in selected areas throughout the ship. Internet packages can be purchased in advance through your NCL Account or once onboard. Rates will be available closer to sailing. 
 

  • Fitness Center with jogging track, swimming pools, and yoga
  • Full service Spa and Salon*
  • Casino offering Slot Machines, Craps, Blackjack, Roulette, Poker, and Bingo*
  • Laundry Services*
  • Internet Cafe*
  • Stateroom furnished with a television. Check out our very own Holy Ship! TV while you are in your cabin!

*additional charge once onboard

 Closer to the sail date, you will receive your NCL booking information. Once you have that, you will be able to book the following through your NCL Account:

  • Gift cards
  • Spa treatments
  • Excursions
  • Cases of water
  • Dining packages
  • Internet packages
 Norwegian Cruise Lines offers many land excursions (for additional charges) while in port. Go parasailing, scuba diving, snorkeling, and more. Packages will be available for purchase through your NCL account or onboard through the Shore Excursions desk.
 Wheelchairs are available to rent for a fee. Guests must contact Special Needs at Sea at 1-800-513-4515 prior to sailing to accommodate a wheelchair rental.
 Yes. Mini Suites contain a hand held dryer; all other cabin types have hair dryers in the desk drawer.
 While the ship is at sea, guests can be contacted by telephone via the ship's radio office. Please note that satellite communication is very expensive. To contact the ship, dial the number below and when asked, select  "The Epic."  You will then be promted to enter a Credit Card number. Once the Credit Card number has been approved, you will be connected to the Norwegian Epic. Your Credit Card will be charged $7.95 per minute.

Emergency number to contact the Norwegian Epic  (888) 627-4477